I’ve been working on moving my copy of Adobe Creative Suite 2 to my new Mac, and boy has it been a pain in the butt. For most Mac software, you just drag the application from the mounted directory to the applications folder and your done with it. Even Microsoft with their Office install wasn’t able to foul things up too bad. With Adobe, it’s been a nightmare.
First, do not try to the copy the appications directly from one computer to another. That works for most things, but it didn’t for Adobe. I missed some Library files and that didn’t work so well, and then when I got those, I had to fight with the activation transfer. That was running into all sorts of errors (probably from the direct app copy) so I gave up and decided to do a reinstall (I couldn’t find the install CDs initially, but by this point I had located them).
So I go to do the reinstall, but it won’t let me install more than the version cue software. It thinks that the other applications are already installed, and there’s no option to reinstall them. What’s worse, I can run the normal uninstall utilities (or the license deactivation) because it’s complaining about missing support folders and that the copy isn’t activated. After one failed install, I manually deleted all of Adobe’s stuff, and tried again.
This time the install actually worked. Things went in, and everything was peachy-keen. I then went to do an application update. I wish I was exagerating when I say that the updater asked for my password 20 times. Could they have just asked for sudo priveleges for the overall installer app and then launched their sub-installer apps from that? Oh-no. They have to ask for authorization for each individual installer application. One of those managed to fail, so after the whole process was done, I went back in to try again, but strangely it was listing all of the updates as available for download - even the ones that I had successfully installed. It was nice enough to give me a list side-by-side of the updates that were installed, but instead of taking the ones out that were already installed, it just left them there. Regardless, the update failed a second time, and I just gave up on it.
Adobe’s problems go beyond just the install process for CS2, their applications take forever to launch. In an informal test to launch Illustrator, it took ~45sec. This is on my new Intel Core Duo MacBook Pro with a 7200 RPM harddrive and 2GB of RAM. I understand that this is doing emulation, but please. On my old Powerbook the load time was on the order of minutes. What’s worse is when you install CS2, Adobe wants you to use their Acrobat Reader for opening PDF documents. They change the file associations (without asking you) automatically on install. Again, their product takes ~5 sec where the default (Preview) takes 1-2. Even the people on Windows have to agree that Acrobat Reader is slow as all getout to load. It’s also really annoying when it loads directly in your web browser, which in my opion is more distracting (and slower) than it’s worth.